If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
Please follow our guidance for emergency arrangements during evenings and weekends by calling our practice and following our answerphone instructions.
Our out-of-hours service is taken care of by Vets ER. Vets ER is a dedicated out of hours service set up by seven practices in the area to provide the best possible out of hours service we can provide for our clients. There will always be a vet and nurse who will be at the Vets ER premises throughout the out of hours period. This means there will be two people in the surgery to deal with any case and any animal admitted will always have staff on site to monitor it. The vet and nurse on duty will not have worked all day and will not be working the following day. This is far better for all concerned and means we comply with EU working time directives. The vets and nurses are all experienced out of hours clinicians and will be encouraged to continue to develop their skills in emergency medicine and surgery. It is an exciting development in the provision of veterinary emergency services in the area.
The emergency 'out of hours' telephone number is: 07718 424688
An 'out of hours' call out fee will be payable for emergency attention to your pet. Regular clients e.g. those whose pets have had vaccinations or attention within the last twelve months will be eligible for a discounted call out charge.
View more information on Vets ER's website by clicking here.